FAQ Frequently Asked Questions
Frequently Asked Questions
1. What sizes do you carry?
We offer a wide range of sizes, from XS to XL (depending on the item). The size options on each product page can help you find the perfect fit. If you need assistance, feel free to contact us.
2. Do you offer international shipping?
No, we do not offer international shipping! We ship only within the United States. Shipping rates and delivery times will vary depending on your location. Check out our shipping policy for more details.
3. Can I return or exchange an item?
Yes, we offer returns and exchanges within 7 business days of purchase. Items must be in new, unworn condition with all original tags attached. Please see our return policy page for instructions on returning or exchanging an item.
4. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, and Venmo. All transactions are securely processed.
5. How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use that number to track your order on the carrier’s website.
6. Are the items shown online available in-store?
Most of our online collection is available in-store, but some items may not be exclusive to our online boutique. If you want something specific, contact us or visit our store.
7. Do you offer gift cards?
Yes, we do offer digital gift cards that you can purchase directly from our website. They are sent via email and can be used on any future purchase online only.
8. How do I care for my boutique items?
Each item may have different care instructions. We recommend following the specific care label on the garment to ensure it lasts. For most of our clothing, we suggest hand washing or delicate machine washing and air drying.
9. Can I request a custom order or personalization?
Yes! We offer personalized items such as monogrammed ornaments or custom monogramming on select pieces of Jon Hart that we carry. Please reach out to our customer service team to discuss your custom request.
10. What should I do if I have a problem with my order?
If you have any issues with your order, please reach out to our customer service team immediately. We’ll work with you to resolve any problems, whether it’s an incorrect item, damaged goods, or any other concern.
11. If my order is damaged what should I do?
If your order has been damaged on delivery please take photos of the product still in the package and contact us via email at Hfbrosemary@gmail.com. Then once the item has been sent back to us we will be able to issue a full refund of your online purchase. If you have any further questions or concerns please reach out to our customer service team.
12. Are your products ethically sourced?
Yes, we are committed to offering high-quality, ethically sourced products. Many of our items come from sustainable brands.
13. How do I sign up for your newsletter?
You can sign up for our newsletter at the bottom of any page on our website. Get the latest updates on new arrivals, exclusive sales, and more!
14. How can I contact customer service?
You can reach our customer service team by emailing Hfbrosemaryfl@gmail.com or by calling (334)-677-1558. We are happy to assist you with any questions you may have!
